Frequently Asked Questions
Installation, connection
Installation, connection
Q: Can I install the Teslogic device myself, or should I contact the service center?
A: Installation process is very simple, it will take you no more than 10 minutes. You can find the detailed video manuals in the Manuals section.
Q: Which side is the connector on RHD vehicles?
A: On RHD cars, the connector is located on the driver's side.
Q: I have installed the transmitter. How to connect it to the app?
A: Just run the app, establish a connection with the transmitter within the app (not through the Bluetooth manager), and allow pairing of devices. In case of problems, try restarting your phone. The transmitter is active when the car is not in sleep mode.
Q: What type of connection does Teslogic use?
A: Teslogic is connected via Bluetooth Low Energy protocol.
Q: Does Teslogic require an internet connection or cell service to work?
A: No, it doesn't. An internet connection is only required to use the Navigation Map screen.
Q: Does Teslogic App transmit any user data to remote server?
A: The App transmits only depersonalized data for the purpose of statistics, the privacy of your data is of the highest priority for us.
Warranty, Safety and Return Policy
Warranty, Safety
and Return Policy
Q: Does connecting Teslogic affect the car warranty?
A: According to Tesla's official Vehicle Limited Warranty, adding third-party accessories, including Teslogic, doesn't void the overall warranty.
Q: Is there a manufacturer's warranty for the Teslogic transmitter?
A: The Teslogic transmitter comes with a comprehensive 3-year warranty. If you encounter any issues or if the transmitter malfunctions, please get in touch with us, and we'll provide assistance.
Q: What is your return policy?
A: We offer returns for items within 30 days of receipt of shipment.
Q: Do I need to remove Teslogic before visiting service center?
A: As a precautionary measure, we recommend removing Teslogic from your car before visiting a Tesla service center. This is to prevent any potential issues with the service staff.
Q: Can using a transmitter harm my car?
A: Teslogic is designed to be safe for your vehicle and does not pose any harm.
Q: Does the blind spot warning feature alert about all objects in the blind spot?
A: No, the sensors of the vehicle may not detect all objects situated within the blind spot and there may be no alerts displayed via Teslogic app. It is the driver's responsibility to maintain alertness while changing lanes, by conducting mandatory shoulder checks.
Measurements and Indicators
Measurements and
Indicators
Q: What system of measurement is used in Teslogic?
A: Teslogic works in two systems of measurements – imperial and SI. The application switches to the system used in Tesla's main interface.
Q: The results of acceleration measurements differ from those of other special meters. What data should I trust?
A: In the current app version, measurements are taken using the Tesla's "one foot rollout" technique. Measurements using this method always show slightly better results.
Q: What do Range indicators "City", "Highway" mean?
A: Based on the statistics of your driving, Teslogic estimates driving range without charging in the city and on the highway. Highway speed should not exceed 70mph. Weather and terrain can affect this estimate.
Q: Why does Teslogic's range calculation differ from Tesla's range calculation?
A: Teslogic estimates range based on your driving statistics. Factors such as weather, terrain, and your driving style can influence this calculation. However, you have the option to revert to Tesla data. To do this, navigate to the Preferences menu and choose your desired calculation under the Range section.
Q: What is "Saved Miles"?
A: Teslogic calculates how much energy you have saved by regenerative engine braking and how long this energy will last. The less you use the brake pedal, the more energy you can save. On the highway this figure is usually much lower than in the city.
Q: What is "Max Power"?
A: The maximum power that was transferred to the engines during the current trip.
Q: How to start 0-60 measurement?
A: Stop the car and then fully press the accelerator pedal to start the measurement.
Q: What do the different colors of the arc around the speedometer mean?
A: Green denotes driving within the speed limit, while red signifies exceeding it. Blue indicates activation of Autopilot, similar to Tesla's visualization. You can also adjust the speed limit warning threshold for your convenience.
Usage
Usage
Q: How to create a route for the navigator?
A: Share your destination point with Teslogic App via Google Maps App.
Q: How can Teslogic transmitter be updated?
A: The transmitter updates automatically over the air.
Q: How does Teslogic impact my Tesla’s battery?
A: When not connected to a phone, Teslogic is in a low power mode. And it doesn't consume battery power if the car is sleeping.
Q: How can I switch the app screens?
A: If the autopilot mode is off, the application screen can be changed by simply toggling the right selector on the steering left or right. When the autopilot is on, the Teslogic screen switching mode changes: you need to toggle the selector in the direction you need and return it back. It won't change the follow distance and the app screen will be switched.
Q: How can I customize screens?
A: You can customize the screens shown within the app and their order. Additionally, you can select which parameters are displayed on the Dashboard and Performance screens.
Q: Is it possible for a second driver to use Teslogic app on their own phone?
A: Yes, a second driver can run the app. You can easily connect 2+ cross platform devices simultaneously.
Compatibility
Compatibility
Q: Does Teslogic fit all Model 3/Y or are there any exceptions?
A: Teslogic is compatible with all Model 3/Y with no exceptions. Please make sure to correctly list your Tesla model in the order form as the wiring differs depending on the model and year of the vehicle.
Q: What does US Spec and non-US Spec mean?
A: When selecting Model 3 2019-2020, please be aware that the kits differ for US Spec and non-US Spec. The kit classification is based on the country where your Tesla is registered (not where it was manufactured). US Spec covers the USA, Canada, and Mexico, while non-US Spec includes all other countries.
Q: Is there a version of Teslogic for Model S or X?
A: Currently, there are no such versions available. Although we don't have an exact timeline, we plan to develop them in the future.
Q: What versions of iOS/Android is the transmitter compatible with?
A: Teslogic transmitter is compatible with all Apple mobile devices with iOS 12.2 or higher and all Android devices with version 5.0 or higher. Using older devices, may cause a noticeable decrease in the data exchange rate.
Q: Is Teslogic app compatible with an Android tablet/iPad?
A: Yes, the app is compatible with Android tablets and iPads.